True Cost Shipping
EXCEPTION - WE'RE USING US MAIL FOR THE $5.00 FLAT RATE SHIPPING DEAL. IF YOU WANT OVERNIGHT SHIPPING PLEASE CALL THE TOLL FREE NUMBER.
PartsGuy (parent company of HotSurfaceIgniters.com) ships using UPS unless the customer dictates otherwise. We charge only the UPS rates in effect for your zone. No handling charges, no packing charges, no hidden charges. If your order weighs five pounds you pay UPS rate for five pounds. That's it!
Returns
Electrical Items
We do not accept returns on electrical items. The only exception to this is cases where we have shipped the wrong item, in which case we will send a pickup for the incorrect item and immediately reship the correct item.
If we ship you the wrong stuff (our fault) we'll make it right ASAP at no cost to you.
If you receive a damaged item from us we will replace it ASAP at no cost to you.
If you order the wrong thing and it's something we can resell (non electircal) we'll accept it for credit less a 15% restock fee, no refunds on shipping, we'll be fair, but you have to let us decide if we can accept it. If you order a bunch of stuff and it doesn't work out give us a call, we'll look for a way to make it work.
Ask for Vivian in billing, she tells the rest of us what to do anyway, so why not go right to the "boss". Her email is Viv@PartsGuy.com.
